2/29/2024 0 Comments Jiffy lube employmentJLU has contributed to building a consistent and excellent customer experience. This is because the stores can offer advanced technical services when technicians are trained and certified in those services. The average customer purchase has increased by 50% since 2005. Jiffy Lube University has had a positive impact on Jiffy Lube and on the franchise community since the training started in fall of 2004. The Manager keeps Jiffy Lube University aligned with the goals of senior leadership, and brings training needs of the franchise community to their attention. The Manager receives data from customer focus groups, mystery shoppers, and Customer Satisfaction Surveys. To identify and set priorities on learning and performance needs, the Manager works with various stakeholders: Jiffy Lube senior management, internal Jiffy Lube departments, the franchisee Executive Committee, and the franchisee Training & Standards Committee. JLU is based on three principles Integrity, Excellence, and Innovation Jiffy Lube University is part of Shell HR, led by the Manager of Learning and Development with a learning advisor, five field-based trainers, six franchise trainers and two contract trainers certified to teach the classes. Jiffy Lube University provides innovative, blended learning solutions that promote individual integrity, professional excellence and sustainable organizational growth for the Jiffy Lube franchise system. Annually over 2,000 students attend instructor-led and virtual instructor-led training, over 1 million individual courses are completed for a total of over 2 million hours of learning. Jiffy Lube University provides technical, customer service and management training through 160 hours of elearning, OJT coaching and 50 hours of instructor-led and virtual instructor led classes. Jiffy Lube University (JLU) serves Jiffy Lube International (JLI) its 155 franchisees, and 20,000 employees in 2,000 franchised stores in the US and Canada.
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